Terms & Conditions

Last updated: March 2026

Platform Terms

1. Agency and Supply of Services

Limohawk acts solely as a booking and payment intermediary. Transportation services are provided by independent, licensed third-party operators. Each journey is supplied by the relevant operator, who accepts the booking and is responsible for the performance of the transport service.

2. Role of Limohawk

Limohawk curates operators, governs service standards, facilitates bookings and payments, and provides platform-level service resolution. Limohawk does not operate vehicles and does not provide transportation services.

3. Pricing and Payments

Fares displayed reflect pricing agreed with operators. Limohawk collects payment as agent on behalf of the operator providing your journey. All prices are inclusive of VAT where applicable and quoted in GBP.

4. Booking and Cancellation

Bookings are confirmed once payment is processed and accepted by an operator. Cancellation terms vary by service type. Airport transfers and point-to-point bookings may be cancelled free of charge up to 24 hours before the scheduled pick-up. Cancellations within 24 hours may incur a charge. Hourly hire cancellation terms are confirmed at the time of booking.

5. Service Standards

All operators within the Limohawk network are vetted against published service standards including vehicle condition, driver professionalism, and punctuality. Where service standards are not met, Limohawk will facilitate resolution with the operator and may provide platform-level remediation.

6. Liability

Liability for the performance of each journey, including any loss, damage, or injury, remains with the operator providing the transport service. Limohawk's liability is limited to the platform services it provides as booking intermediary.

7. Regulatory Status

Transport services are provided by licensed operators in accordance with applicable private hire vehicle regulations. Limohawk operates as a booking intermediary and governance platform.

User Accounts

1. Account Registration

You may create an account to access booking and account management features. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

2. Acceptable Use

You agree to use the platform for lawful purposes only. Limohawk reserves the right to suspend or terminate accounts that misuse the platform, provide false information, or engage in conduct that is abusive towards operators or staff.

General Provisions

1. Amendments

Limohawk may update these terms from time to time. Continued use of the platform following any changes constitutes acceptance of the revised terms.

2. Governing Law

These terms are governed by English law. Disputes are subject to the exclusive jurisdiction of the English courts.

3. Contact

Inquiries: support@limohawk.com